What Tenants Want

Leeds Tenants Federation is calling on all residents groups to sign up to our new 'What Tenants Want' Charter for registered housing providers across the city .

The charter calls on social housing providers to meet four key standards - to be democratic, accountabie, local and committed to excellence.

These standards are based on the results of consultation with Leeds Tenants Federation's membership and the publication of the report 'What Tenants Want'.

'What Tenants Want' shows that residents want a housing service that is personalised and flexible and that treats them as equal partners in the planning and delivery of services. They want their housing provider to be more accountable to them for those services and they want to take some decisions over their housing service themselves.
The message from ‘What Tenants Want’, a Leeds Tenants Federation report based on a one-day consultation event with its members is that social housing residents see housing as a public service; they believe that housing providers should be democratically accountable to them not just as customers but as citizens with the democratic right to shape their housing service.